POLICIES & PROCEDURES
|Program & Membership Policies | Facility Policies | Visitor Policies|
For information about closings and delays due to weather, tune in to FM100. The Y generally follows the decision made by Austin Public Schools. If they close, we will
cancel all youth classes. We will also try to update our website in a timely matter.
Refunds & Credits
If a program is cancelled, all enrollees will receive a full refund of program fees. If a participant withdraws from a program before the first week of classes, a full program credit will be issued. If a participant withdraws after the 1st week of class, no credit will be issued. Classes canceled due to inclement weather will not result in any
refund or credit of the class fee. Absences by members will not result in a refund or credit. Membership fees are non-refundable.
Classes cancelled by the Y due to instructor illness will be rescheduled for make-up if possible. Classes cancelled due to inclement weather will not be rescheduled.
Absences by members/participants will not result in any rescheduling.
All returned checks and bank drafts will be assessed a $10 processing fee.
Schedules & Registration
The Y reserves the right to alter schedules or cancel classes. No registrations will be taken over the phone. Registrations may be done online or at the Front Desk.
Appropriate shirts, shorts and footwear are required
during exercise in the workout rooms and gym. Sports bras alone are not permitted. Proper swimming suits are required when using the pool.
Lost and Found
The Y is not responsible for lost/stolen property. We do keep any lost/found items at the Front Desk for a limited time.
Y programs and events are often photographed and videotaped for promotional purposes. If you do not wish to be included in promotional materials, please indicate this to the Y event and/or staff. The use of cell phones and other electronic devices is prohibited in ALL locker rooms and restrooms.
Contact a Y staff person immediately if there is an
accident, injury or unusual incident. We are here to assist you. However, please be advised that the Y does not carry public health or accident insurance. All individuals participate at their own risk.
Your child’s safety is our top priority. That is why we have established an abuse prevention program, and run background checks on all of our employees and
volunteers. To learn more about how the Y takes steps to protect children, please contact our Executive Director.
It is necessary to present your membership ID card for admittance to the Y. If a member forgets his/her card, the member must verify membership with the Front Desk staff. Any member who lends his/her card or assists a non-member in unauthorized use of the facility subjects their membership to revocation.
Membership Card Replacement
Members may replace lost cards at the Front Desk. There is a $5 fee to replace a lost card.
Parking is available in lots directly north and east of the Y. Parking lots are for use by members while using the facility. All-day parking is strictly prohibited.
Rental lockers are provided with membership to locker room A. Members utilizing locker room B may bring in their own lock for day-use when they are using the facilities.
Children (Grades 1st and under) must be accompanied by a supervising adult while using the facility, unless they are participating in a registered and supervised program.
Youth Pick-Up for Non-Members
Non-Member parents or guardians picking up youth participating in Y programming or events must sign in at the guest book at the Front Desk. Front Desk staff will then either radio for the child or let the parent/guardian through the gate to pick–up their child.
Complimentary Guess Passes
Available to those individuals from Austin (and surrounding areas) that are trying out the Y to see if they are interested in joining. They may have 2 complimentary passes. A picture I.D. is required for all guests.
Out of Town Guests
Out to town guests must pay the daily rate listed below. A picture I.D. is required for all guests. There is an additional fee for upgraded locker room A services.
Family $12 | Adult $7 | Youth $4
Y Away Program
As a Y member, you are able to utilize Y facilities across the country for little or no charge. Please call the membership desk at other Y’s for details and possible rates.